Dentures DO NOT replace Teeth, Teeth have roots…

Are you using soft skills to create powerful word pictures for your patients? If you’ve been in dentistry for as long as I have, you could retire if you had a dollar for every time you heard a patient say some form of “I think I should just get my teeth taken out and get… Read more »

3 Ways Your Gatekeeper May Be Keeping You From Success

The “gatekeeper” in your practice has the power to keep your gate open or keep it closed. This person sometimes prevents the doctor from having as much success as he or she might have. This is not intentional in most circumstances, but it often occurs because they don’t know what they don’t know. In some… Read more »

“ I know Chuck…” When patients who know the doctor push the limits, what’s a team member to do?

It’s happened to all of us who have been in dentistry for any length of time. Someone comes in and uses “the line” when you least expect it.  Maybe it happens early in the conversation to get an appointment time, you aren’t currently offering. Other times, it’s right there, after all the patient nods and… Read more »

Soft Skills Help Create the Trust Needed to Become an Authority

Trust for dental and healthcare providers has changed in a big way. We know today studying at some world-renowned, post graduate training continuum won’t guarantee patients will make it to your chair.  The truth is earning TRUST comes far before being an Authority does.  In the past, one could advertise the great places they trained,… Read more »

Weather the Storm – It’s about Perspective and Focus

If your focus is in the right place when it comes to provisions. You’ll soon discover them. There is so much going on in our country today that could bring sadness. So many who have lost so much. Many too close to home, family, friends, patients and neighbors. At the same time, others have issues… Read more »

TEAM-Together Everyone Achieves More (It’s still true!)

If you have been to any of our seminars, you know that we like to make a big deal about operating as a team instead of as a staff.  It’s my happy place –working with teams choosing to grow beyond where they are currently. I am not a coach or consultant, but as a professional… Read more »

Choosing to Make a Difference

So many people make the choice to go to work and get a paycheck. Pure and simple, that is it. Well, I would have to say that it’s a bit sad. We spend more waking hours with the ones we are knee to knee with, shoulder to shoulder with, and sit across from at lunch,… Read more »

Manage your own Morale

Encouragement is a never-ending exchange of motivation, respect, awe, insight, engagement, admiration, support, prompt, care, inspiration, enthusiasm, discernment, kindness, esteem, delight, comprehension, thoughtfulness, incentive, stimulation, solidarity, empathy, enjoyment, consideration, impetus, appreciation, challenge, compassion, alliance, understanding, selflessness, wonder, value, harmony, tolerance, perception, collaboration, and camaraderie between the mentor and the mentored. Morale is the fuel that… Read more »

Significance is Knowing, It’s Not About You

It’s truly another level in your life and career when you can comprehend and embrace the fact that it’s not about you. Surely much of this comes with maturity and hard lessons learned along the way. For me, it’s often a moment when I’m inclined to take something personally, that things get real and almost… Read more »

The Agony and the Ecstasy of Being a Connector

It’s always given me great joy to connect others when I see opportunities and understand the result could be good for one or the other parties. It’s the abundant attitude that many connectors share that drive them to this behavior. However, it’s often confusing when the very act of connecting others seemed to conflict with my own… Read more »