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The What:
Using a posture of curiosity these are systems for creating, maintaining or regaining rapport with patient when a relationship has been interrupted. This can happen because we miss patient cues or have someone who has lost respect for our time or practice. Lastly, systems to use when we want to allow the other person in the relationship to have the opportunity to participate even choose the next step.

Clearly these are some of the most powerful tools you will ever learn in communication. Input when you need someone to stay involved, permission when it is most powerful and an apology that is clearly disarming. Ultimate respect and Open Arm℠ communication that is engaging in practice and in life!

The Why:
One of the bedrock pieces of a DBC trained team is that we have created value for asking the questions. The questions we ask create integrity in the relationship and allow the patient or other person to feel included in the next step and ultimately to be in charge. When someone is engaged in the process or next step it creates a different outcome. These systems allow you to be a respectful communicator in tough conversations.

The How:
Once someone understands these techniques they can be applied to any relationship. It is a simple process to begin to seek understanding when the outcome is most important. We will use these techniques written up in many different industries as a system to deliver a better relationship with a more predictable outcome in multiple applications. After using these techniques in your team meetings following the agendas and worksheets all included most team members say these are the most impactful and significant skills learned that can be used across the board. Schedule a team meeting now and your communication in often awkward messages will never be the same. You will be enthusiastic to share your success with these in practice and in life!