From Contact to Commitment: The Power of Connection and Curiosity with Case Acceptance.

While clinical CE is essential, it’s rarely what transforms a practice. The real differentiator? A team that communicates seamlessly, builds trust effortlessly, and guides patients confidently from first contact to case acceptance.

If you’ve ever felt like your team isn’t fully aligned—or that patients hesitate despite excellent clinical care—this course is designed for you.

Today’s dentistry is driven by “want to,” not “have to.” Services like implants, cosmetics, and clear aligner therapies are often paid for with discretionary funds. Patients choose treatment when they feel understood, valued, and connected. That connection doesn’t happen by chance—it’s created through

This program equips your entire team with the soft skills that elevate your clinical excellence. By leading with genuine curiosity, each team member plays a vital role in creating a consistent, trust-building patient experience—from the first phone call to treatment commitment.

When your team is aligned, communication flows, and patient confidence rises. That’s when case acceptance—and practice growth—becomes predictable.

In this course, your team will:

  • Grasp the 6-Step Cycle Team Case Acceptance System
  • Understand why the first two patient interactions are critical
  • Learn how to ENGAGE with intention—connecting quickly, authentically, and effectively
  • Transform patient objections into meaningful conversations and confident decisions

This isn’t just soft skills training—it’s a system for better communication, stronger relationships, and lasting results in your practice and beyond.

*This program can be offered as a full-day program with a deep dive into conversations and communication around implant treatments.

Boost Implant Treatment – The Secret Sauce = Soft Skills, Science + Your Team

We all know the words we use are more far-reaching than ever. Creating value for today’s advanced skills and procedures has never been more important. Understanding the role your team plays is critical to your success as a clinician. The team and the words they use are far-reaching. You won’t believe how far-reaching, but we are prepared to prove it to you! This one is sure to make the needle move!

The clinical courses at industry meetings are full. The “soft skills,” as they say, are often overlooked or misunderstood. The Soft Side of Implant Dentistry was an original Signature Event developed for the Misch International Implant Institute and has evolved to be one the of the programs with the greatest ROI. Frequently hired by surgeons, dental labs and implant manufacturers to educate referring doctors and teams, this is one of our favorites. “Who gets your best?” is the question everyone will be answering!

The attendee will understand:

  • Increase awareness with confidence in implant treatment
  • Use patient-savvy lingo that turns fear into curiosity
  • The surprise best target market for implant dentistry
  • Understand how to OUT-connect the competition

We are a PACE AGD CE provider. This program is presented in half day or full day formats. (Up to 3 hours or 6 hours, 2 or 3 CEUs or 6 CEUs.)

Cultivate a Passionate Team

In a connection economy where team members and patients alike are emotionally in debt with so much electronic stimulation, it’s easy to believe there is nothing but “work” at a “job.” AKA: just over broke. People want connection. Today’s teams are a diverse group of generationally invested individuals that don’t always remember how to function as a team. Finding a common ground has never been more challenging or critical.

This program/workshop will help you find the starting place to bring passion back to your team by the WHY and commonality that we overlooked in the clinical course. If you want to get ahead in a world of negative streams of information impacting our lives, then understanding the power of your WHY is THE THING, not a thing. This is about connecting to create the culture you want to deliver care in. It’s about life in and out of the practice!

The attendee will understand:

  • Discover your “WHY,” individually and as a team
  • Learn the top 2 ways to become magnificent
  • Understanding and honoring differences in a connection economy
  • Create the connection internally to have the culture you design and promise

We are a PACE AGD CE provider. This program is presented in half day or full day formats. (Up to 3 hours or 6 hours, 2 or 3 CEUs or 6 CEUs.)

Emcee:

You’ll see the joy JoAn brings as an emcee in creating a space for audiences to learn and lean in, using her natural talent for promoting others. If you want someone who can listen to all the presentations and connect the dots from one speaker to another on the fly, she is your gal!

“Some of the most rewarding opportunities I have as a Certified Speaking Professional is using these talents to have other speakers glow when they hear their introduction. (Hint: I don’t read bios; I leave that to the audience.) They step onto the platform with a new skip in their step after hearing a proper introduction that immediately connects them to the audience and, often, a previous speaker. This makes everyone feel better about the learning!” – JoAn

Fees:
Events start at $3500.00 to just over $10,000.00 depending on bundle and After Care program for attendees. If you are interested in your attendees having meeting follow up with online learning subscriptions through The Soft Skills Institute, we’d love to assist you in learning more. Call us today to schedule your next step to a Seminar or Workshop Experience and meeting follow up to match!

JoAn Gives Back:
Every year JoAn will provide 10% of what she earns in gratis speaking for non-profit organizations, schools, universities, faith based groups or others who meet the company’s criteria. To learn more, submit your contact information, event title, location and goals or purpose of the meeting to Jeannie at info@softskillsinstitute.com Subject: JoAn Gives Back.